FAQ

Who is allowed to drive a quad?

Anyone in possession of a B driving licence may drive a quad. Young people between 16 and 18 years old need an A1 driving licence. Young people are not allowed to transport passengers, even if they are in possession of an A1 driving licence. Please bring your valid driver’s license on the day of the excursion.

How can I book an excursion?

Check out the quad excursions on our website. You can request an excursion by e-mail or call us. For each excursion you can fill in the request form online, or send an e-mail to: info@etnaquad.it.

You can reach us by phone* at the following numbers:

(+39) 339 587 5145 Alessandro
(+39) 333 119 5618 Carmelo​

To confirm your reservation, a deposit of 20% of the total amount of the excursion may be required. You can pay this via PayPal or by bank transfer.

After approval of the excursion you have to print out the contract yourself and take it with you on the day of the excursion.

Download the contract here

* If we do not answer, please send us an e-mail or a message via WhatsApp. During the guidance of an excursion we can not always answer.

Where should I be on the day of the excursion?

The excursion starts from Rifugio Ragabo. Rifugio Ragabo is located above Linguaglossa on Via Mareneve. From Linguaglossa it is about 15 km up Mount Etna.

CLICK HERE TO DETERMINE YOUR ROUTE AND FOR AN ITINERARY

We ask you to arrive at least 15 minutes before the start of the excursion. Don’t forget to bring the signed and completed rental contract.

Download the contract here

How can I cancel or change my reservation?

It is possible to change* or cancel your excursion up to 3 days before the excursion. In this case any deposits made will be fully refunded.

If you want to cancel the tour within 3 days before the excursion, the deposit will not be refunded.

* The date and time of the excursion can be changed according to our availability.

Will the tour take place in bad weather?

Our excursions (tours) take place only as long as the safety of the participants can be guaranteed in the weather conditions. If the weather forecast is uncertain, you can always contact us by phone or via WhatsApp to see if the excursion can take place.

(+39) 339 587 5145 Alessandro

If your tour is cancelled due to bad weather, you will always be refunded the full amount of the tour or deposit.